Refund policy
Last updated: October 23, 2026
Returns
You have 30 days after receiving your order to request a return due to a change of mind.
Where returns are accepted, items must be returned in the same condition in which they were received, unworn or unused, with tags, and in their original packaging or as otherwise specified in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Contact us to ask about return options and how to return an item.
How to start a return
Whether return or cancellation requests are accepted depends on the conditions above and your rights under applicable law.
To request a return, contact us at info@gigaperiph.ca.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Certain items may not be eligible for return, as indicated in the return conditions above or on the product page, website, or in-store at the time of purchase.
Please contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after receiving and inspecting your return and let you know whether your refund has been approved. If approved, you will be refunded to your original payment method unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable time after it has been approved, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed time, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, ask about a return or exchange, or report damaged items, please contact us at info@gigaperiph.ca or use the contact details provided in our contact information policy.
